Welcome to JustYou, where we bring you the finest jewelry and accessories to enhance your unique style. Your satisfaction is our priority, and we’re here to assist you with returns and exchanges.

 Eligibility for Returns

• We understand that sometimes things don’t go as planned. You can request a return only if the product is damaged or defective.
• Products that have been used or altered in any way are not eligible for returns.

Return Window

    You have 10 days from the date of delivery to report a damaged or defective item and request a return.

Packaging and Condition

    To ensure a successful return, the item must be in its original condition and securely packaged.

How to Initiate a Return

    Contact us to initiate a return by sending an email to customer-support@justyou.com.cy , using our contact form on the website, or via Facebook Messenger. Please include your order number, a description of the issue, and clear images of the damaged or defective item.

Return Shipping

    If the product is returned due to damage or a defect, we will cover the return shipping costs.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will process your refund within 3-7 working days. The refund will be issued to the original payment method used for the purchase.

Exchanges

    At this time, we do not offer direct exchanges. You may request a refund or receive a coupon for the value of the returned item, which you can use to make a new purchase on our website.

Contact Us

    For any questions or to initiate a return, please contact our dedicated Customer Support team at customer-support@justyou.com.cy or reach out through our contact form on the website or Facebook Messenger.